Everyday bankingBank CardsBank card security rules

Bank card security rules

Please pay attention to our recommendations on the use of bank cards

BANK CARD LIMITS keyboard_arrow_down

At the time of concluding the contract on the use of a bank card, set limit amounts on debit and credit cards within a reasonable range. In the case of fraud or theft of the card it will not allow the fraudsters either to use all the funds on your current account, or the available limit on your credit card. Remember that you can always change the limit amounts.

BANK CARD PIN-CODE keyboard_arrow_down

We recommend you to memorize the PIN-code received in the bank together with the card, and then – to destroy the envelope with PIN-code

Do not write down your PIN-code on the card and never keep the PIN-code together with the card

You are the only one who knows the PIN-code. Do not, under any circumstances, tell it to anyone; if you have forgotten and can not retrieve your PIN-code, you should contact the bank to get a new card and a new PIN-code

When using, do not lose sight of the card and do not allow any service personnel to withdraw with your card

When you enter the PIN-code, cover the keys on the pad from outsiders

Before you confirm the PIN-code, check the amount once again

SECURITY OF ATM TRANSACTIONS WITH BANK CARDS keyboard_arrow_down

When using an ATM terminal, please, inspect the unit before you use the card and do not pass the card to third persons

If the card is withdrawn by ATM, it is necessary to block the card by calling our around the clock helpdesk (+372) 66 88 088. After the card is blocked, it can be left in an ATM

In order to raise the security level of card payments and prevent possible fraud cases, Tallinna Äripank applied a limit to the number of transactions for cash withdrawal with a magnetic strip from the cash machines in Asia - Pacific Ocean region countries

INTERNET SHOPPING keyboard_arrow_down

When making a purchase via the Internet, do not use an unknown computer. A malware that reads information from the bank card may be installed on someone else’s computer. Be careful when making web purchases. If you have any doubts about the actual existence of the seller or his trustworthiness, check whether his contact details are listed on the website. In the absence thereof, the client will not be able to submit a claim to the seller. If the seller's contact details are listed on the website, but he does not respond to your inquiry, it is worth to refuse the services of such a seller.

SMS NOTIFICATION SERVICE keyboard_arrow_down

SMS notification is a service of the Bank, which gives the customer the opportunity to receive SMS alerts from the Bank on payment transactions made with the bank card of the customer through ATMs, POS terminals, or through e-Commerce

It is possible to join this service at a bank office or via internet banking system by concluding a contract on SMS notification service. Block your card at once, when suspicious transactions emerge

RECOMMENDATIONS FOR STORAGE keyboard_arrow_down

Keep the bank card in a safe place that prevents access by unauthorized persons

Do not allow contact with objects having magnetic field (TV, audio system, etc.), as this may damage the magnetic strip on the bank card and make it unusable

BANK CARD LOSS OR THEFT keyboard_arrow_down

In case of loss or theft of the card, you should immediately report it by contacting the nearest bank office or by calling our around the clock helpdesk +372 668 8088. In this case, you will need to provide your contact details and/or other data, known only to you and your bank. Then, your card will be blocked. To unlock the card, you should contact the bank personally

If the card loss occurred outside Estonia, and you can not contact TBB pank, then you may block your card, by calling the worldwide helpdesk of the MasterCard Global Service- MCGS + 1 636 722 7111

Customer support:

Phone: +372 668 8066
Fax: +372 668 8065
E-mail:
Skype: helpdesk.tbb

 

Helpdesk for bank cards:

Phone: +372 668 8088
Fax: +372 668 8089
E-mail:

Contact us

warning

This is the website of the financial service providers AS TBB pank, AS TBB liising, AS TBB Invest and Morgan Trade AS. Before entering into any agreement please read the terms of the financial service published on our website and, if necessary, consult bank officer, including the annual percentage rate of the loan product you are interested in.
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