Security of your data and funds
We do our best to protect the data and money of our customers. We also ask you to be careful and follow simple security principles to avoid fraud.
How to ensure the security of your data and finances?
Do not tell anyone your password or user ID from the Internet Bank, as well as PIN and CVC2 codes of your bank card. The bank will never ask you to provide or enter this information.
Use strong passwords, change them regularly, and make sure the password hint is securely hidden.
Install antivirus software on your computer and update it regularly.
Avoid logging into Internet banking or making online purchases using public unsecured networks. Only use devices and network connections that you can trust.
When logging into the Internet Bank, make sure that it is the bank’s official website. The TBB pank home page and Internet bank are available in Estonian, English and Russian and are located at: https://www.tbb.ee/.
Also make sure that when using Internet Banking your web browser is connected via a secure (encrypted) channel; for this, the letter combination https:/ must be present at the beginning of the address. Most browsers also use a closed padlock at the beginning of the address to represent a secure connection.
Make sure that when logging into the Internet Bank, PIN1 is requested for user identification, and not PIN2.
Choose trusted service providers and payment service providers when shopping online. Be sure to check that the sum is represented correctly.
Check your account and statement status periodically to detect possible fraud as early as possible.
Do not share photos of your bank card.
In case of loss or theft of a bank card, block it immediately! To do this, call +372 6 688 088. Outside working hours of TBB pank, the card can be blocked by calling the NETS Estonia AS card center at +372 6 711 444. Additional information about card blocking can be found here.
What to do if you encounter a scam?
If you receive a call from the Bank, but during the conversation you suspect that it is a phone scammer, end the call immediately and call the Bank yourself.
If you have received messages from the Bank, or letters that you suspect is a phishing message or a fake website, be sure to report it to both the Bank and the police.
If you have become a victim of fraud, contact the Bank and the police immediately.