Frequently asked questions regarding the bank’s voluntary cessation of operations
ACCOUNTS
1. What will happen to my funds in my account or deposit?
Your funds will not disappear.
Client funds at TBB pank, including deposits that have not been transferred to another credit institution by April 21, 2025, will soon be transferred to a notary’s deposit account.
The notary will return the deposits to clients upon submission of an application and identity documents. Clients will be informed about the process separately.
Please note that the notary does not issue funds in cash.
2. Will interest be paid on deposits after the liquidation of the bank begins?
No, interest will no longer be paid.
3. What if my deposit exceeds the guarantee limit (100,000 euros)?
TBB pank will return all deposits in full. The Guarantee Fund will not be involved in the disbursements.
The return of a deposit may only be restricted due to client-related circumstances (e.g., account freeze by court or authorities, death of the client and an ongoing inheritance process, etc.).
4. Am I entitled to compensation?
As this is a voluntary liquidation, the Guarantee Fund procedure does not apply. TBB pank will return all deposits independently and in full, and there is no need to contact the Guarantee Fund.
FUNDS RETURN
1. When and how can I get my money back?
TBB pank requests that you submit an accoun closing application along with the account details at another credit institution, no later than April 21, 2025, either at the TBB pank office during business hours or as a digitally signed application sent to helpdesk@tbb.ee. Additionally, you can provide the details of your current account in the internet banking system under the Configurations – Client data section.
If You do not have an account at another credit institution, You may withdraw the deposit amount in person at the TBB pank office until April 21, 2025. If the deposited amount exceeds €5,000, please notify in advance so the bank can ensure the required amount of cash is available.
2. What happens to my money if I do not submit the application by April 21, 2025?
If you do not submit a payment request to TBB pank by April 21, 2025, your funds will be transferred to a notary’s deposit account. You will be informed of this separately.
To receive funds from the notary, you will need to provide additional documents, and processing may take some time. The notary does not issue cash payments.
3. Whom should I contact about getting my money back?
Please contact us via email at helpdesk@tbb.ee or by phone at +372 66 88 066 on business days from 9:00 AM to 5:00 PM.
BANK CARDS
1. What will happen to my bank card?
Bank card services will be discontinued as of April 15, 2025.
PAYMENTS
1. I made a transfer on April 14–15, 2025, and it hasn’t reached the recipient. Is the money lost?
Due to the closure of payment systems, transactions initiated shortly before this may be delayed in TBB pank’s correspondent accounts. Correspondent banks and payment systems may apply longer verification procedures.
If this happens, TBB pank will provide clarifications to its partners and ensure that payments are processed, though it may take longer than usual. The bank may request additional documentation from the client.
2. What if a transfer was made to my account — will I receive it?
On April 14, 2025, AS TBB pank received approval from the Estonian Financial Supervision Authority to voluntarily cease operations. AS TBB pank’s banking license has expired, and the bank is no longer providing financial services. This also means that TBB pank can no longer use standard payment systems. Therefore, the payment will not be credited to your account.
3.Will regular incoming payments (such as pensions, benefits, salaries) still be received?
As of April 14, 2025, TBB pank no longer provides financial services, which means that incoming payments will be rejected.
You must inform your payer (e.g., the Social Insurance Board, employer, etc.) of your new banking details at another credit institution to ensure payments are directed to your new account.
LOANS
1. What happens to my loan? Am I no longer obligated to pay it?
Loan servicing continues according to the existing agreements. Despite the bank’s liquidation, you are still required to make payments according to the payment schedule. Otherwise, TBB pank has the right to apply contractual remedies, including late fees and the enforcement of collateral.
2. Where and to whom should I now make my loan payments?
Since TBB pank no longer provides payment services, you cannot transfer money to your TBB pank’s account for the bank to debit.
Loan payments and all other settlements with TBB pank must now be made to TBB pank’s account at another bank.
TBB pank’s new payment details:
Recipient: AS TBB pank (likvideerimisel)
Bank: Coop Pank
IBAN: EE87 4204 2786 3588 1309
BIC: EKRDEE22
Clients with loan agreements will receive these payment details separately.
3. Will my loan contract terms change?
No, loan servicing continues under the existing contract terms.
4. How can I prove my payments if the bank no longer operates?
If you mistakenly transfer money to your old TBB pank account after April 15, 2025, the payment will be returned. This does not mean you are released from your obligation — the payment must be made to the new bank account provided by TBB pank. Clients with loan agreements will receive these payment details separately.
SECURITIES
1. What if I had an investment or securities account at the bank?
TBB pank can no longer provide securities account management services. Clients must transfer their securities to another account.
To do this, please submit a completed and signed securities transfer order to the TBB pank branch during business hours no later than April 21, 2025, or send it digitally signed to helpdesk@tbb.ee.
2. What if I do not have a securities account at another provider?
If no transfer order is submitted, AS TBB pank will transfer your securities to a notary’s securities account.
Transfer of securities from the notary to your new account at another provider will be possible upon submission of an application and identity documents. You will receive separate instructions from the notary regarding this process.
INQUIRIES
1. Who is now my point of contact for any questions?
Please contact us via email at helpdesk@tbb.ee or by phone at +372 66 88 066 on business days from 9:00 AM to 5:00 PM.
2. What will happen to the documents and contracts stored at the bank?
You can still download account statements from the internet bank. Although transactions can no longer be made, access to your account data remains available.
You may also request certificates and information by contacting us via email at helpdesk@tbb.ee or phone at +372 66 88 066 on weekdays from 9:00 AM to 5:00 PM.